Overview
Amaranth Techologies -Client partnerships are built on our ability to deliver competitive advantage through a mutual understanding of each other's needs and expectations.
We act as a fully trusted extension of our clients' businesses and bring a new source of intelligence to the improvement of that business. Our people are our primary strength. We are empowered as a team to ensure success for our clients. Our credibility is based on value, consistency and excellence. We maintain a best practice cost structure in order to optimize value to our clients. Our growth and profitability are targeted to exceed expectations
Amaranth Techologies has developed a unique model of partnering with software companies to create a dedicated virtual offshore subsidiary complemented by highly skilled expert�s on-demand. This offers the best of both worlds; the flexibility of outsourcing combined with the control of a captive subsidiary without the drawbacks of either. With ongoing relationships with number of firms, we pride ourselves on being a true partner and its commitment to 100% reference-ability.
Our key values
* We maintain the highest standards of integrity and honesty
* We commit our capabilities, meet every commitment and keep our clients and colleagues informed at all times
* We earn the complete trust of each other, our clients and their customers
* We show respect for individuals - both our clients and our colleagues
* We strive for continuous improvement in everything we do
* We have fun, celebrate our successes and approach all challenges in a positive and optimistic manner
At Amaranth Technologies you don’t just hear promises, you see performance. Our aim is not only to achieve high quality standards and practices of an outsourcing company in the market but also to create as well as surpass our own benchmarks ensuring that service requirements are adhered to throughout our processes. We want to add value in every transaction we have with out clients.
Our Quality
Quality is the prime importance .We believe in sustained quality as a critical factor for our success and growth. It has a sound procedure to monitor every call between its representative and valued customers. Our quest for quality of services is not limited to just contact centre operations. We provide quality services that don’t just satisfy clients, but far exceed their expectations.
Our quality policy is aimed at accomplishing high standard of service by:
Recording
Barge-Ins
Silent-monitoring
Frequent evaluation
The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.
Our Methodology
The following is a schematic diagram of the procedure adopted to generate accuracy in excess of 99.5 %. This is the QUALITY POLICY implemented by us in all our works.
One of the key elements of our ability to consistently provide high quality results on a predictable time line is our methodology. The methodology includes:
Rigorous test suites for quality assurance which starts with separate manual checks at each stage, followed by quality or audit checks, which is compared with the electronic/system tests or checks. This is finally checked/audited to see if the prescribed/desired quality level is reached.